Privacy Policy

Introduction

This Privacy Policy applies to the securing and processing of personal data by Uplift Tourism Private Limited operating Hotelord.com ("Hotelord") in connection with personal data provided by any person ("User") who has purchased, intends to purchase, or inquires about products or services through our website, mobile site, mobile app, and related sales channels.

References to "you" or "your" mean the User. References to "we", "us" or "our" mean Hotelord. References to "website" include website(s), mobile site(s), and mobile app(s).

Purpose Of This Policy

We respect your need to understand how and why information is collected, used, disclosed, transferred and stored. This policy explains how we process your information when you use our digital platforms in accordance with applicable data protection laws.

Please read this policy together with any specific notices provided at the time of collection. This policy supplements other notices and does not override them.

Defining Controller Of Personal Data

A Controller is a person or organization that determines the purposes and manner in which personal data is processed. This notice is issued on behalf of Hotelord as Controller.

A Processor is a person or organization that processes personal data on behalf of the Controller. Depending on circumstances, Hotelord may act as Controller or Processor.

Type Of Personal Data We Collect

Personal data means information from which an individual can be identified. It excludes anonymous data where identity has been removed.

We may collect and use aggregated statistical or demographic data for any purpose. If aggregated data is combined with personal data to identify a person, it is treated as personal data under this policy.

We do not intentionally collect special categories of personal data through our website (for example race, religion, health, biometrics) and we do not collect criminal conviction information.

• Contact Data: address, work address, email address, telephone numbers.
• Identity Data: first name, last name, username, title.
• Website User Data: usernames, passwords, and account security information.
• Transaction Data: booking and transaction history, buying behavior, and traveler details submitted for bookings.
• Marketing & Communications Data: communication preferences and interaction with marketing messages.
• Public Domain/Third Party Data: information from social media or public sources permitted by your settings.
• Profile Data: referral sources, page visits, actions taken, and form submissions.
• Technical Data: IP address, browser/device data, time zone, operating system, platform.
• Usage Data: information about your usage of the website and services.
• Other Personal Data (where required): visa and forex documents such as passport copy, supporting forms, bank statements, travel proof, and embassy-required details.

Modes Of Collecting Personal Data

• Direct interaction: booking, inquiries, registration, promotions, surveys, events, customer service interactions, and forms.
• Cookies and similar technologies: technical and usage information through cookies and logs.
• Third-party/public sources: analytics providers (such as Google) and public/social data where permitted.

Grounds For Processing Of Data

• Performance of a contract.
• Compliance with legal or regulatory obligations.
• Legitimate interests, where your rights do not override those interests.
• Consent, especially for direct marketing via email/SMS.

Use Of Personal Data

We process your personal data only when legally permitted. We use it to establish and improve our relationship with users, process bookings, deliver services, and support users.

• Complete and manage bookings/reservations and related service fulfillment.
• Send booking confirmations, status updates, alerts, reminders, vouchers, and service communications.
• Validate accounts, prevent misuse/fraud, and improve service reliability.
• Provide customer support and request reviews/feedback.
• Personalize website/app content and improve offerings through research and analysis.
• Run promotions, loyalty/reward/referral programs, and communicate relevant offers.
• Share necessary booking data with end service providers (hotels, airlines, transport, etc.) for fulfillment.
• Share limited data with trusted vendors/partners for payments, data hosting, processing, surveys, and customer support under confidentiality obligations.

Collection And Use Of Non-Personal Data

We may collect non-personal, aggregated information for analytics, product improvements, and promotional insights. Such data may be shared in aggregated form with third parties.

Cookies And Other Technologies

We use cookies and similar technologies to improve your experience. Please refer to our Cookie Policy for details.

Links To Third-Party Sites

Our website may contain links to third-party websites. Once you leave our platform, their policies apply. We are not responsible for third-party privacy practices.

With Whom Your Personal Data Is Shared

• Group companies and affiliates for service efficiency and personalization.
• Successor entities in case of merger, acquisition, transfer, restructuring, or business change.
• Service providers and suppliers responsible for booking fulfillment.
• Business partners/vendors for value-added offerings and promotions.
• Technology/data vendors performing processing, hosting, and support under confidentiality agreements.

Disclosure Of Information

• Courts, regulators, governmental/tax authorities, and law enforcement where required.
• Professional advisers (lawyers, bankers, auditors, accountants, insurers).
• IT and system administration providers supporting our operations.

User Generated Content

Users may post reviews, ratings, questions, answers, articles, photos, and related content. Such content may be visible on Hotelord and other travel platforms.

By submitting user-generated content, you confirm you have rights to share it and consent to Hotelord using/reproducing it for platform purposes.

Permissions For Mobile Applications

• Android: location, SMS, phone, contacts, and media/files where required for app features.
• iOS: notifications for offers, updates, and travel communications.

Information Protection And Security

We apply reasonable technical and organizational safeguards including confidentiality controls, system resilience, access controls, recovery capabilities, and regular testing.

We use SSL and require third-party processors to maintain appropriate safeguards. While no system is fully risk-free, we continuously improve protection measures.

Data Retention

We retain personal data only as long as necessary for service delivery, legal/regulatory/accounting requirements, dispute handling, fraud prevention, and legitimate business needs.

Where possible, we may anonymize data for research/statistical use.

Changes To This Policy

This notice is effective from June 14, 2019. We may update this policy from time to time and will provide notice of material changes through email or prominent website notice.

Your Rights

Subject to applicable law, you may have rights to be informed, access, rectify, erase, restrict, object, request portability, and not be subject to certain automated decisions.

You may contact us to exercise your rights. We may request identity verification before responding. We generally respond within one calendar month unless requests are complex.

Facebook Data

With your consent, Hotelord may fetch basic profile details (name, email, gender, profile image) only for sign-up/login purposes.

To remove this data, email us from your registered email ID at hello@hotelord.com. Data will be deleted within 72 hours, with a confirmation email. Deletion may remove your user profile and booking history.

Consent

By using Hotelord services, you consent to this policy and to processing required for bookings and related services, including visa/forex facilitation where requested and legally permitted.

For visa processing, visa decisions are solely at the discretion of the relevant authority. Applicable fees collected during processing may be non-refundable as per policy and third-party rules.